香港及澳門訂單滿HK$500 免運費
台灣訂單滿 HK$800/NT$3040 免運費 

Delivery & Exchange

Delivery 

  • Free Hong Kong & Macau & Taiwan delivery when you spend HK$500.00 and over.
  • Free Taiwan delivery when you spend HK$800/NT$3040 and over. Exceptions apply to international order.
  • Orders are usually delivered within 7 working days, Monday to Friday. Please note that delivery may be delayed due to situations beyond our control.
  • We do not take responsibility for Customs Clearance delays or failed payment approval.
  • To make worldwide shipping easy, we have included duties and taxes in the product price where possible. Duties and taxes will be included and shown at the Checkout.

Exchange

  • We promise to provide you with a “14-day Exchange Service” within 14 days after the receipt of your order (as determined by the date of signing for the order). All products are allowed for exchange, but no refund.
  • Each item can only be exchanged once with same style.
  • If the suitable size is out of stock, merchandise of other style can also be chosen.
  • If the value of the exchanged product is lower than the value of the purchased product, the difference will not be refunded.
  • If the value of the exchanged product is higher than the value of the purchased product, the difference is needed to be paid by customer.
  • Please make sure that the item for exchanging is in a condition that it can be sold again and that the original package is intact.
  • No damage or stains on the product
  • Product remains unworn, unused and unwashed
  • All Product tags present
  • All original tags attached
  • In Resell-able condition
  • Due to hygiene concerns, we do not accept exchange for intimate wear and socks.
  • Free returns for any flaws or quality control issues. Otherwise return delivery costs would be chargeable
  • Exchange Procedure
  1. Please contact us by sending email to info@top-basics.com for any exchange request.
  2. Once we accept your exchange request, our customer service will arrange courier to pick up the item, and you will also receive an "Exchange Request Confirmation email".
  3. Please print out the “Exchange Request Confirmation email”, pack and seal with your return item securely in an undamaged bag together.
  4. Once we receive the returned products and determine that they satisfy exchange conditions, the new item you have chosen will be deliver to you within 10 working days.
  5. We reserve the right of final decision when exchange dispute arise.

 

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