Free Hong Kong & Macau Shipping On Orders Over HK$500
Free Taiwan Shipping On Orders Over HK$800/NT$3040

Help & Information

Delivery 

• Free Hong Kong & Macau delivery when you spend HK$500.00 and over. Free Taiwan delivery when you spend HK$800/NT$3040 and over. Exceptions apply to international order.
• Orders are usually delivered within 7 working days, Monday to Friday. Please note that delivery may be delayed due to situations beyond our control.
• We do not take responsibility for Customs Clearance delays or failed payment approval.
• HONG KONG, MACAU, TAIWAN, CANADA, INDONESIA, SINGAPORE, THAILAND, AUSTRALIA, UNITED STATES, MALAYSIA orders are accepted.

#Reminder to our TAIWAN fans. In order to fulfill Taiwan customs policy, customers are required to register their personal information in 易利委 EZ WAY app for customs clearance.

 

Exchange & Refund Policy

We promise to provide you with a “7-day Exchange Service” after the order is received (as determined by the date of receive for the order). All products are allowed for exchange except for socks and discounted products, but no refund.
• Each item can only be exchanged once with same style.
• If the suitable size is out of stock, merchandise of other style can also be chosen.
• If the value of the exchanged product is lower than the value of the purchased product, the difference will not be refunded. If the value of the exchanged product is higher than the value of the purchased product, the difference is needed to be paid by customer.
•Please make sure that the item for exchanging is in a condition that it can be sold again and that the original package is intact.
• No damage or stains on the product
• Product remains unworn, unused and unwashed
• All Product tags present
• All original tags attached
• In Resell-able condition
• Due to hygiene concerns, we do not accept exchange for intimate wear and socks.
• Free returns for any flaws or quality control issues. Otherwise return delivery costs would be chargeable


Exchange Procedure

1. Please contact us by sending email to info@top-basics.com for any exchange request.
2. Once we accept your exchange request, our customer service will arrange courier to pick up the item, and you will also receive an "Exchange Request Confirmation email".
3. Please print out the “Exchange Request Confirmation email”, pack and seal with your return item securely in an undamaged bag together.
4. Once we receive the returned products and determine that they satisfy exchange conditions, the new item you have chosen will be deliver to you within 10 working days.
5. We reserve the right of final decision when exchange dispute arise.

We take your online safety and the security of your information very seriously. This policy outlines how we handle that information.

What information do we collect?

• Through this website you are able to order products, make requests for information and register to receive information. The kinds of information we collect on these pages are your name, postal address, email address and phone number.

• We do not collect credit/debit card information. This data is handled securely by a third party payment processor. None of your credit/debit card information is stored anywhere on this site.

How do we use your information?

• The information you provide about yourself when placing an order is used solely to complete that order. This information is not shared with any third parties except where it is necessary to complete/deliver the order.

• We use email addresses provided to answer emails we receive. Your email address is not used for any other purpose and is not shared with any third parties.

• You can register for updates on new products, sales, restocked items, services and information. You can unsubscribe from these updates at any time.

• We may use non-identifying aggregate information to better design our website and services but will never use or share the personally identifiable information provided to us in any other way without also providing you an opportunity to opt-out of such unrelated uses.

How can you access and edit your account information?

• You can access all your personal information that we collect online and maintain by logging into your account with the email address and password you created when you registered with us.

• If you have any questions or concerns at all regarding these privacy policies, please contact us through the inquiries form.

CONDITIONS OF USE

Welcome to our online store—TOPBASICS and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. ​

ELECTRONIC COMMUNICATIONS

When you visit TOPBASICS or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or whatsapp on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of TOPBASICS or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of TOPBASICS, with copyright authorship for this collection by TOPBASICS, and protected by international copyright laws.

TRADE MARKS

TOPBASICS trademarks and trade dress may not be used in connection with any product or service that is not TOPBASICS, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits TOPBASICS. All other trademarks not owned by TOPBASICS or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TOPBASICS or its subsidiaries.

LICENSE AND SITE ACCESS

TOPBASICS grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of TOPBASICS. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of TOPBASICS. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of TOPBASICS and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing TOPBASICS's name or trademarks without the express written consent of TOPBASICS. Any unauthorized use terminates the permission or license granted by TOPBASICS. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of TOPBASICS so long as the link does not portray TOPBASICS, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any TOPBASICS logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. TOPBASICS and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. TOPBASICS reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant TOPBASICS and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant TOPBASICS and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify TOPBASICS or its associates for all claims resulting from content you supply. TOPBASICS has the right but not the obligation to monitor and edit or remove any activity or content. TOPBASICS takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from TOPBASICS are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

TOPBASICS and its associates attempt to be as accurate as possible. However, TOPBASICS does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by TOPBASICS itself is not as described, your sole remedy is to return it in unused condition. Disclaimer of warranties and limitation of liability this site is provided by TOPBASICS on an "as is" and "as available" basis. TOPBASICS makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, TOPBASICS disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. TOPBASICS does not warrant that this site, its servers, or e-mail sent from TOPBASICS are free of viruses or other harmful components. TOPBASICS will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

APPLICABLE LAW

By visiting TOPBASICS, you agree the laws of the Hong Kong S.A.R., without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and TOPBASICS or its associates.

DISPUTES

Any dispute relating in any way to your visit to TOPBASICS or to products you purchase through TOPBASICS shall be submitted to confidential arbitration in the laws of the Hong Kong S.A.R, except that, to the extent you have in any manner violated or threatened to violate TOPBASICS intellectual property rights, TOPBASICS may seek injunctive or other appropriate relief in any state or federal court in the laws of the Hong Kong S.A.R, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to TOPBASICS, we reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: info@top-basics.com

E-mail address:

info@top-basics.com

Customer Service Hotline:

+852 5935 8342

Address: 

UNIT 901, ELITE INDUSTRIAL CENTRE, 883 CHEUNG SHA WAN RD., KOWLOON, LAI CHI KOK, HONG KONG

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